Shipping and Return Policy
Shipping Information
We strive to process all orders within 4 business days. Delivery times vary depending on the shipping service and destination you select. Please note that orders are not shipped or delivered on weekends or public holidays.
If you receive a defective item, please contact us at Sparklean with details of the product and the issue for assistance.
Estimated Delivery Times:
- U.S. Orders: 2 - 3 business days*
- International Orders: 5 - 10 business days*
*Customs fees may apply to international orders.
Returns Policy
We want you to love your Sparklean products! If for any reason you are not satisfied with your purchase, you have 7 days from the delivery date to decide if an item is right for you. To request a return or exchange, please contact us within this 7-day window.
Return Conditions:
- All returns must be in their original, unused condition with the original packaging.
- We do not accept returns of items that have been worn, damaged, washed, or altered in any way.
- Items marked as non-returnable or free gifts cannot be returned.
- Returns without a proper request will not be accepted.
Refunds:
- All approved returns will be refunded via the original payment method used at checkout.
- Please note that the original shipping fee and shipping guarantee are non-refundable.
Return Shipping:
- Return shipping costs are the responsibility of the customer.
- Please double-check your return package before shipping it out to ensure all items are included and meet our return criteria.
Customer Service
For any questions or assistance, please contact us at:
Email: Hello@sparklean.com
Please note that we currently do not have a physical store location.